Field Testing Manager

Remuneration: Negotiable based on experience & skillset
Reporting To: Sports Labs Group Operations Director
Hours: 39 hours per week. This is an important role and flexibility to work to deadlines is essential.
Equipment & Additional: Sports Labs attire, working phone, laptop and hub. Access to a pool car for work travel or personal mileage reimbursement.

Background

Founded in 1998, Sports Labs has grown from the UK’s leading sports surface testing company into a global leader in sports surface testing, certification and consultancy.

Working with organisations including FIFA, World Rugby, FIH, ITF and World Athletics among others, we deliver accredited testing services across pitches, equipment, technology, tracks and courts throughout the UK and internationally.

The Job

We are seeking an experienced and motivated Field Testing Manager to lead our highly successful field testing department. Managing a team of department managers and accredited technicians, you will oversee testing operations, technical reporting and project delivery while ensuring the highest standards of quality, customer service and operational performance.

• Lead and manage the Sports Labs Field Testing Department
• Manage client relationships and drive sales
• Plan and coordinate field testing operations across the UK and internationally
• Manage workloads, technician schedules and project delivery
• Review technical reports before certification and issue to clients
• Ensure compliance with ISO 17025, ISO 9001 and governing body accreditation requirements
• Support quotations, project planning and departmental financial performance
• Develop, mentor and appraise field technicians to maintain a high-performing team
• Work closely with the Executive Team and Department Managers to drive continual improvement and operational excellence

Principal Responsibilities

The successful candidate will be responsible for:

• Leading a team of approximately 17 field technicians
• Delivering projects safely, efficiently and to agreed timescales
• Maintaining quality standards and technical accuracy
• Managing departmental resources, equipment and logistics
• Supporting client relationships and ensuring excellent customer service
• Monitoring KPIs, departmental performance and reporting to senior management

Qualifications & Skills

The ideal candidate will demonstrate:

• Proven experience managing technical or operational teams
• Excellent leadership, communication and organisational skills
• Strong planning and project management ability
• Commercial awareness and customer-focused thinking
• Experience working within quality management systems (ISO experience desirable)
• Confident using Microsoft Office and business systems
• Full UK driving license and willingness to travel within the UK and internationally
• Degree or relevant industry experience in engineering, sports technology, sports science or a related discipline is desirable

Submit your CV and cover letter to keith@sportslabs.co.uk